Evrite Software Limited does not have a technical support department. Evrite Software provides support for the Evrite Software program in the following ways:
1) Help wizard
2) Help section (Manual) for our program
3) Video demonstration
4) Frequently asked questions section to our website.
Evrite Software Limited does not except any liability for lost data or customer misuse of the software. It is the Customer / clients responsibility to back up and safely store their accounts data including printed out reports.
Q: Where can I buy it?
A: Directly from Evrite Software, Evrite Limited. Tel: 08453 706 707
Q: Which Platform(s) does the Software work on?
A: Evrite Software has been designed to run on Microsoft Windows XP however Evrite Software has been tested on Windows 98 & VISTA platforms without any problems - Evrite does not guarantee 100% performance on the 98 / Vista Platforms at this time. Evrite Software has not been written for use with Linux or Mac - both formats will be considered for development at a later stage.
Q: I am not registered for VAT and work on a simple Cash accounting basis, can I still use Evrite software without VAT?
A: Yes the Software will work without adding VAT, during your Set-up process on the 'Company Set-up Interview screen on the right hand side you will see VAT Accounting with a box to the right 'CASH' is currently in the box and further to the right is written 'VAT Cash Accounting'. If you click on the drop down arrow to the right of 'CASH' you can select 'NO VAT' then on the right of that box you will see 'Not Registered for VAT'. This will adjust the program to run without VAT and can be adjusted at any time.
Q: What are the System Requirements?
A: PC with a Pentium Processor or equivalent
- Microsoft 98, XP or Vista
- Minimum of 128MB RAM (64MB in Windows 98)
- 100MB of Hard Disk space
- CD-DVD Rom Drive
- A pointing device such as a mouse or a laptop touchpad
Q: The Main menu has appeared - what should I do now?
A: Click on Switch to demo Company located at the top of the oval menu and follow the System Set-up wizard, choosing either to Apply for a Licence Key, Enter or View licence details.If you do not have an Annual Licence Key please contact Evrite Software
Tel: 08453 706 707 to arange your payment.
Q: How do I apply for a licence Key?
A: Evrite Software has an application form built into the program which you can see from the Company Set-Up Interview screen called 'Apply for a Licence Key'. This may be emailed to Evrite or you can print it out to post or fax back to us.
Q: If I turn my Computer off will I still receive updates?
A: When the ESP program is started it accesses our website to look for updates and sends you a message if an update is available. You may then download it from the Evrite website.
As ESP accesses the Internet you might receive a warning from your Firewall informing you that ESP is attempting to access the internet, please allow ESP access so you may check for your upgrades.
Q: I can't complete Company Set-up!
A: Evrite Software's Activation Key matches aspects of your Contact Details, This part of the package is case sensitive so you will need to match capitals where we have entered capitals and spaces where we used spaces to activate your version of ESP.
Q: I wish to organise my accounts data in a specific order, can Evrite Software do this?
A: Yes, by moving your cursor over the columns in any of the grids in the package, such as the blue column headings in either Traders Weekly Accounts (Other Receipts, Purchases for Resale & Expenses) or General purpose Accounts. If a green arrow appears that is either pointing up or down, by left clicking at this point the information in the columns will move to be sorted either in an ascending or descending order from that column. If a small red cross appears the sort facility is not available on that column.
Data Storage Questions
Q: How big is the Evrite Software Programme (Hard Drive requirements)?
A: The program currently occupys 30MB and the demonstration videos 33MB of hard disc space. Thus the software example program will run with as little as 30MB, if videos are run from the CD. For a full licensed copy and data, Evrite recommend a minimum of 100MB of hard disc space. Evrite Software will be providing updates through our website these will of course expand the size of ESP. So please allow a little extra hard drive space for expansion.
Q: What happens to the programme if I loose power?
A: Evrite Software will frequently asks you to save before it lets you move on. After you have finished using the programme, it also gives you the opportunity to back up the saved data with a second copy. If you loose power you will only loose any unsaved data you should not loose data that you have saved. If you have lost data that you saved on Evrite Software you should be able to retrieve it . From the top of the screen click 'System', 'Utilities' then 'Database Rebuild'. If you are still experiencing difficulty retreiving your missing data you may need to re-enter it onto the package remembering to save as you go.
Q: Do I have a choice as to where I back up Evrite Software to.
A: Yes, you have a choice as to where you back-up your information. This should be a separate storage device, such as an external hard drive, a memory stick or a CD. To guard against, theft, fire and other disasters the back-up should be kept in a different building to the main computer.
Q: My Evrite Software refuses to start or is crashing, what should I do?
A: There are several methods of repairing the installation, they should be tried in this order.
a. Rebuild the data files using the 'Update data structures' in ESP.
b. Copy in the last 'good' version of the data from back-up
c. Repair the program files using the ESP disk or an Upgrade downloaded from the Evrite website.
d. Remove the ESP software and re-install from the ESP disc or a new installation download from the Evrite website.
To repair the software insert the Evrite CD in the drive and select 'Evrite Software Upgrade' when the Installation
Menu appears and follow the instructions
If you still experience problem please contact Evrite Software for assistance.
Warranty Questions
Q: What warranty do Evrite provide for their software?
A: Customers will have 90 days to return a faulty Evrite Software disk and a replacement disk will be sent out if requested as a new version of the Evrite Software Program can be downloaded from our website.
Q: I've spilt tea over my keyboard will it affect the programme?
A: Not unless your computer had a power surge caused by this – then you might experience some data corruption. Evrite recommend you review your computer manufactures advice and contact them if you require assistance with your computer. If the programme is corrupted then you should reload it back onto your computer and use the backup data to restore your files.
Q: My screen (Monitor) is broken will I loose Data?
A: No, Not unless the damage to the Monitor caused a power surge that affected the Computer. Evrite recommend you review your computer manufacturer’s paperwork and contact them if you have further questions regarding your computer.
Q: Will a power surge affect the Evrite Programme?
A: If the programme is running while the computer is affected by a power surge there is always a small chance it might be affected. To reduce the chances of this unlikely scenario we recommend the use of power surge adapters.
Q: Do I need to Clean the disk before I install it?
A: The disk should be in good condition when you open its box and dust free, ready to install, If you have had the disk out of the box for a while then wipe it with a clean dry cotton cloth before you install.
Q: Can the Goods list maintain accurate stock levels. Is it used for anything else?
A: No the Goods list does not act as a Stock control system, you would have to manually maintain it which would be very time consuming. By having accurate prices included in your stock list (from the Orders & Invoices section of the Main Menu) you can select your Customer then choose to make out an Invoice, Quote or even a Delivery note. These will require you to select the stock items the customer is interested in and the program will add the prices together giving you a total.
Q: How do I print out what stock I have?
A: At the top of the Goods Maintenance window on the right you will see two spanners the one on the right has Stocktake written under it, if you click the arrow on the right of it and select print stocktake results.
Q: How do I disable the help wizard (Merlin)?
A: The wizard can be temporally deactivated by right clicking him and selecting hide. For a more permanent solution please select System from the options at the top of your screen followed by User Preferences. Here you have the ability to choose your level of Help if you select expert the wizard will be hidden.
Q: How much warning do I get to renew my Activation / Licence Key?
A: Evrite Software generates a reminder to renew the programme 1 month before it expires - then each week till your final week where you will receive a reminder every day. Please contact Evrite Software to renew your Key on 08453 706 707.
Q: Can I print Cheques?
A: Evrite software does not have this function, we will consider printing cheques for a future version of our Bookkeeping program.
Q: Will the year date on the programme change from year to year?
A: You can choose the date you start from and if you don't have an entry for a week or two; for example you were on holiday and did not trade that fortnight, then you can skip forward two weeks and then make an entry.
Q: Can Evrite Software use different currencies?
A: Yes you can enter a different currency during the initial set-up of the program and run Evrite Software in, for example, Euros'. You will need to adjust the VAT rate this can be done from the 'Evrite Accounts' at the top of the screen selecting 'VAT Rates' from this screen you can change the standard VAT Rate from 17.5%.
Q: Does the Evrite Software package open in whatever week my computer thinks it is?
A: Yes if your computer's clock located in the bottom right of your screen is not set to the correct date then this will affect the Evrite Software Package, resulting in printouts having the wrong date on them. Also the Program will open the Traders Weekly Account section in the wrong week. If your computer is connected to the internet then the date should set itself. Alternatively you can double left click on the clock to set the time & date.
Q: How do I change my user password?
A: Go to Company Setup Interview from the menu and click 'Next'. From this screen you can now select the user whose password you want to change. Tick the 'Set Password' box then click into the 'New Password' section and type a new password.
Q: I have found an Evrite Software folder called CompA what is it?
A: The CompA folder is critical, it is used to store all Company A data (Your Company is Company A) so this file stores all your accounts information and deleting it would erase all your accounts information. You can copy the CompA folder and store it as a second back up either on a CD or some other storage device.
A: Yes you should create a sundry Suppliers Account that you could use for as many small purchases as you like from as many companies as you wish, I do suggest that you use the notes section to include information about the Supplier incase you need to contact them again.
Q: Standing Orders - How should I enter a Payment for a double entry?
A: Make sure when paying a Standing Order you select 'Pick a Payment' and not make a Payment. Standing orders created in the General Purpose Accounts generate entry's in the Purchase Invoices section. If you make a payment the system will create an additional entry and not allocate against the existing entry for that month.
A:1. From the 'Details' Tab of the VAT Return press the 'Calc' button (it has a picture of a spanner / wrench on it) this will re-calculate your VAT Return.A:2. Double check your Supplier type setting for your EC Client and make sure it was set to EC European Community, If it was not you will need to change it to EC and save, then select your payment from Traders Weekly Accounts and Deallocate it. Click 'Purchase' to allocate it again (This refreshes the data allowing it to be sent to the right location) and save the week. The final step is to open the VAT Return and click 'Calc' to re-calculate your return then save. If you have a problem with Evrite Software that is not listed here please send an email to support@evritesoftware.co.uk and we will respond as soon as possible.
You need to save all last years data and file it electronically ( Copy your CompA data and keep it safe), I also advise you to keep a hard copy / print out last years reports. You could copy an aditional version of your CompA file from where you store it to the desktop for quick access while you work on this. Select, My Computer, C Drive, Program Files, Evrite Software Limited, Evrite Software Package, CompA.
Select the following files GOODS.C, GOODS.D & GOODS.F to copy all your goods info. The same process applies to PSUPP.C (Suppliers) and SCUST.C (Customer List) copy all three files C,D & F.When you have installed a new version of Evrite Software then activate it with your Activation Key and log out, remember to back up when you exit. Open your C Drive and Select, My Computer, C Drive, Program Files, Evrite Software Limited, Evrite Software Package, open CompA. From here paste your old (Saved C,D&F) files into compA (Your new version of CompA).When you have done that, open Evrite Software Program and select System, Utilities, Database Rebuild and run a database integrity check to finish.
Your main (Easy) menu can be found at the top of the screen under Evrite Accounts.
From the main menu (Easy Menu) select VAT Return then pick VAT Rates. Under Standard (Rate)
Change Date 1 to 30/11/2008 with Rate 1 at 15%
Change Date 2 to 01/01/2010 with Rate 2 at 17.5%
You will be able to access all data entered prior to date 1 (15%) when VAT was 17.5%. You will not be able to adjust your figures prior to 30/11/2008 with this VAT Change, which is easily corrected by changing it back if needed, however if you commited your VAT Return during this time you would not be able to adjust the data anyway.
Please print out the Reports and Return listed below to take to your Accountant for your year end.
Financial Transactions Report
Income & Expenditure Report
Purchase Invoice Report
Purchase Payment Report
Sales Invoice Report
Sales Receipts Report
Wages & Drawings Report
Bank Account Report
Credit Card Report
VAT Report for each Period (Quarter)
VAT Return for each Period (Quarter)
Evrite Software can store Pay Records; you can print out a list of your pay records for the year.
Alternatively you could copy your Evrite Software CompA file on to a Flash Drive (Memory Stick) and take that to your accountant with your Activation Key. He / She can then download the program from our website and use your key to review your accounts, make any adjustments, save them and hand you back your adjusted CompA file.
Accountants
Download the Full Install version of our Evrite Software program and install it on your computer. Enter your client’s activation key then minimise the program to your Taskbar. Open your local C drive (Hard drive) and select Program files, Evrite Software Limited, Evrite Software package. Next you need to copy your clients CompA file to replace the one you see in the Evrite Software package folder. Minimise this window and maximise the Evrite Software program. At the top of the screen select System, Utilities then Database rebuild. This should complete the process and you should now be able to see your client’s data.
It's possible to use Evrite Software on more than one computer. (Not a Server or network)
1)
Insert a Memory stick to your desktop Pc (computer with Evrite Software on). Run / Start the Evrite Software programme. When you exit Evrite Software on your desktop Pc it gives you the option to back up.
When you backup / save (Data Backup) change the location of where your backing up to your flash drive (Memory Stick). You can transfer that information to your laptop or another Desktop.
You will see on the backup screen the time and date of your last backup and under that box Backup Drive and Path to the right of the rectangular box is a small square box if you click that you can Select a directory (Place to store your data, It can not recognise a memory stick until it's plugged in)
2)
Download the latest version of Evrite Software (Vs 5) on to your laptop from our website.
Install Evrite Software on your laptop and enter your Activation Key / Licence Key. Don't go into the Traders Weekly Accounts Section as it will ask you to enter your starting week date.
4)
Close the program (Evrite Software) saving it (Backup) on your way out. Reopen Evrite Software and minimise it to the taskbar.
5)
Insert your memory stick
6)
From the desktop select computer / My Computer so you can see your hard drives i.e.: System (C:)
You will see a 'Comp A file' this stands for Company A which is your company's accounts data.
You need to replace this file with the most up to date one from your Memory Stick. (The best option is to copy the content of your back up CompA folder into this folder)
8)
Finally maximise the Evrite Software program and look at the top of the screen you will see 7 titles the 2nd one from the left is called System (Click on it). Hover over utilities and a menu will appear to the side, select Database Rebuild. A window called Database Rebuild will open. Select the two small square check boxes on the right and click rebuild located at the bottom right of the window. Data will scroll down the screen and when it stops you will need to click on Exit.
9)
You should now be looking at the Stress Free Accounts from Evrite Software screen with no menu. look at the top of the screen and select 4th option from the left called 'Evrite Accounts' a drop down menu will appear, select Evrite Easy Menu. (You can select any of the windows from this menu)
That's it you should now be able to view your up to date accounts on another computer.
This process will work in the same way to move your information off a laptop and onto a desktop Pc or a new Pc. Evrite Software has not been programmed to work on Apple Mac (Windows only).
